Privacy Policy

I am committed to safeguarding and preserving the privacy of my visitors and customers.

This Notice explains what happens to any personal data that you provide to me, or that I collect from you whilst you visit my site and how I use cookies on this website.

I do update this Notice from time to time so please do review this Notice regularly.

What Information do I collect?

If you are reading this you’ve found our website. We do not harvest or collect email addresses from website visitors. If you don’t contact us and give us your email, we do not have your details.

In running and maintaining my business, I may collect and process the following data about you:

Information provided by you, for example, personal details when you register for information or make a purchase.
We only collect basic personal data about you which does not include any special types of information or location based information.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site

Why I need it

I need to know your personal data so that I can provide you with the service/product/updates/news you have requested. I will not collect any data that I do not need in order to provide and oversee this request.

I would however like to use your name and email address to inform you of our future offers and similar products & to inform you of any changes to our business, website, services or goods and products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website. Please indicate below if this is something you would like to sign up to on my website.

How long I keep your data

I am required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information I use for marketing purposes will be kept with me until you notify me that you no longer wish to receive this information.

Storing your personal data

In operating our business via the Sophie Pilley website, your data is processed by my staff in the UK. I do not provide my own IT servers. However any third party shall not have access to your personal data unless the law allows them to do so.

Obviously I do my utmost to ensure that our server hosts are secure and fully accredited. Unfortunately, I cannot be responsible for any illegal breaches that may occur.

Use of cookies

Cookies provide information regarding the computer used by a visitor. I may use cookies where appropriate to gather information about your computer in order to assist me in improving my website.

I may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

My advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

Want to see what we hold on you?

If you want to know what information we have about you (if any) email sophie@tygo.design and give us your name, email address(es) and we will happily do a search and send you a copy of what we have.

If you are not happy with us holding your contact information or if you want to be removed from our customer records, please let us know.

Contacting us

Correspondence address:
Hursley Park Campus, Hursley Park Road, Hampshire, United Kingdom, SO21 2JN